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Status Quo: Your Greatest Enemy

by Ramli 5 Comments

A few years ago, I made a new year’s resolution to lose 15 pounds. Like so many people, I started off very enthusiastic the first few weeks. But as the days turned to weeks and weeks turned to months, instead of losing 15 pounds, I gained 15 pounds!

How many of your start the new year with a gazallion new year’s resolution but don’t stick with it? You’re not alone. In a 2007 research done by Richard Wiseman from University of Bristol, about 80% of all new year’s resolutions end in failure.

Why do so many people fail? Most people set goals that are too unrealistic, unachievable and unmeasurable. I think it’s partly because change is tough. Notice that the most popular new year’s resolution is about changing one’s life:

  • Quit drinking/smoking
  • Get fit / Lose weight
  • Spend more time with the family
  • Get out of debt
  • Learn something new
  • Get organized

Changing one’s life and habits often feels like pushing a tank up a hill with sheer human strength. First, we fail, but we get back up. Then, our thinking changes to, “why even bother trying?” So, we get comfortable where we are. We get comfortable in jobs, relationships and situations that are just good enough. Deep down, we know we can get something better. But, we get stuck in a never-ending spiral of complacency.

My colleague, Roy, who is one of the smartest person I know, once told me that that status quo is your greatest enemy. It comes into your life like a juicy, shiny apple. But, it’s poison at its core. Status quo weakens your resolve to keep trying, cripples your drive to become better and imprisons your mind to a proverbial rut. It whispers to you, “why change when you’re comfortable where you are?”

This is especially true for entrepreneurs. Many entrepreneurs have dreams of building the next Apple, Facebook or Twitter. But, the world of entrepreneurship is one filled with uncertainty, blood & sweat and unwavering discipline. Definitely not comfort. If you wanted comfort, you should have just just found a nice, cushy 9-to-5 job. If status quo is Goliath, entrepreneurs are the first ones who step up to take a swing at the enemy.  

So, as the new year fast approaches, ask yourself if you’ve let status quo win. If you compare who you are (mind, body and soul) and where you are in your career and relationship with a year ago, did you make a lot of progress?

Whether you have or haven’t made a lot of progress, keep fighting the good fight. Set SMART goals. Find a mentor. Look for a support group. Educate yourself. Read more books. Learn a new language or skill. Decide to start working on your dream startup this year. Find a business partner to build a startup. At all cost, you must not let status quo win. It’s a battle that you must win.

Filed Under: Uncategorized

‘Tis The Season for Waiting in Line

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The smell of freshly baked cookies. The soft, cool and pure white snow on the ground. The sound of ripping wrapping paper. Then, of course, there’s the headache of long lines, rude last-minute shoppers and frowning store associates. Yup, ’tis the season for waiting in line, especially with only a few days left until Christmas and Boxing Day. If you’re one of the few brave souls who willingly throw themselves in front of the hordes of vicious, deal-thirsty shoppers, then you know all about the long wait in lines. It seems like time slows down to a crawl when you’re waiting in line.

David Maister, in his recent article  “The Psychology of Waiting in Line”, observed that customers’ perception of perceived wait time in line can be double or triple of the actual wait time. If a customer has been waiting in line for 4 minutes, it actually feels like 8 minutes for the customer.

A recent Wall Street Journal article discusses the science of waiting in lines.

This is bad for your brand. it could even hurt your bottom-line. Narayan Janakiraman, an assistant professor of marketing at Eller College of Management at the University of Arizona, found in another study that after 10 minutes of waiting in line, most customers abandoned the store.

No customer, no revenue. No revenue, no business. Long wait times, can be a matter of life and death for your business. But, with the inevitable onslaught of shoppers during the holidays, how are you suppose to create great customer experience?

Retails stores such as Disney, Apple, Home Depot and Vancouver-grown Lululemon have found creative ways to wow the customer despite of the holiday mayhem. Disney store associates are trained to entertain customers with Disney trivia. Apple and Home Depot associates use iPhone like devices to ring-up customers in the store. In some Lululemon stores, the associates talk to and even sing to customers waiting in line.

The added bonus of having great customer experience is it creates buzz for your brand. It gets people telling their friends how great your brand is. I still tell my friends the great customer experience I received at Lowes when I was looking for a specific bolt for my church’s Christmas play. The store associate was friendly and went above and beyond to find me the right bolt.

The bottom line: Howard Schultz, founder and CEO of Starbucks, once said, “we believed very early on that people’s interaction with the Starbucks experience was going to determine the success of the brand.” Howard understood that great customer experience is not an option. It’s the difference between failure and success.

Filed Under: Business

When The Grasshopper Becomes The Sensei: Lessons from the Christmas Production

by Ramli 1 Comment

Cast of Prodigal (the Christmas Production): From left to right (back) Ian, EJ, Daryll, KC, Thea, Mark, Aubrey, Rachel, Sunshyne (front) Me, Joyce, Mary, Kitty, Janelle

This past weekend, I had the honor of producing and acting in Prodigal, the Christmas production of Word for the World International Ministries Toronto (WWIM). With the rehearsals, set designs and planning sessions, it was definitely a roller coaster ride, with stress and worry, on the low end, and joyful ecstasy, on the opposite end. Through these ups and downs, I feel like I was tested through fire and came out with an epiphany about myself.

As the youth pastor at Word International Ministries, I mentor young people to become the next generation of leaders. As I planned and put together a team for the Christmas production back in July, I thought to myself that this would be a great growth opportunity for the young people I mentor. So, I entrusted the director role to Ian, one of the people I mentor. This was a perfect role for Ian because he’s currently studying film at Seneca College at York University so that he can become a famous Hollywood film editor one day.

Ian started off unsure of himself and soft-spoken. As time progressed, he became more direct, more confident and more determined.  As a mentor, I should have been happy for him. But, I wasn’t. He spoke to me in a direct way that I wasn’t use to. I was annoyed. My pride screamed at me, “how can he talk to me like that?” I thought to myself that he doesn’t need me anymore. He’s become more important than me. Looking back, I realized that he was the director, whose job was to direct actors in the production like me.

Then, the words that I’ve heard from great leaders at my workplace and church rang true: the best leaders learn to get out of their people’s way so that they can become the best they can be. This is the central presmise of a leadership style called servant leadership. It’s the idea that your organization or team is only as weak as your weakest member. That’s why the job of a leader is not so much to lead, but to serve their people to give them whatever they need to become the best. It’s counter-intuitive because it flips the hierarchal pyramid upside down, where the members of the organization are on top (i.e. employees) and the leaders are on the bottom.

Servant leadership: upside-down hierarchal pyramid

This may sound like an untested leadership concept. But, Jim Collins, in his book Good to Great (read it if you haven’t already), observed that good-to-great organizations such as Kimberly-Clark, Gillette and Walgreen have level 5 leaders. They are leaders who build enduring greatness through a paradoxical blend of personal humility and ferocious resolve. In contrast to egotistical, celebrity leaders, level 5 leader are modest but fanatically in producing results and setting up their successors for even greater success in the next generation.

Every great leader must embrace the reality that someday the grasshopper will become the sensei, the mentoree will become the mentor and the employee will become the manager. The question is, will you humble yourself enough to let them become greater than you? You can face that reality with sadness and fear or with joy and excitement.

It’ll be a tough process for me to let go of my ego. But, when it comes to the point when Ian, Daryll, Kurt, Eano, Jorelle and all those other people I’ll mentor become greater than me, I choose to be joyful and excited.  As Apostle Paul said about the Thessalonians whom he mentored, they “will be my glory and joy.”

 

 

Filed Under: Leadership

What’s In Your Name?

by Ramli 5 Comments

Whether you believe it or not, particularly nowadays when it takes only a few seconds to leave a first impression, your name could make or break you. Who would you rather watch on the big screens, Thomas Mapother IV or Tom Cruise? Who would you rather listen to, Alicia Augello or Alicia Keys?

The same is true for your startup: you’re not just making a name for your startup, you’re also creating a brand. As Dharmesh Shah, a serial entrepreneur, said in one of his blog, your startup name is “a one-time cost to a great a great name – but the benefit is forever.”

Daniel Ha, founder of Disqus, took this to the extreme. He thought of the name for his next startup even before he had an idea for what the product will be. In a recent interview with Sprouter.com (I have to give a shoutout to another Toronto-based startup – Sprouter), he explained that he and his co-founders “worked on various side projects while they were in school, but none of them went very far because they didn’t have a catchy name.” So he thought to himself, “why not think of a name first and an idea later?”

Daniel understands that the name of your startup can really make or break you. Is it catchy enough? What images, values or ideas do your target customers associate with your brand? Does it roll of your and, more importantly, your customer’s tongue?

When you start thinking about a name, first make sure that it hints at what your startup will do. But, when you come right down to it, there are two ways find a name

1) Make up a new word

Examples: Twitter, Google, Yahoo!, Kodak, Sony, Samsung

If you can’t think of a name, why not just make up a new word? One of the greatest advantages to making up a new word for your brand is that customers don’t have any pre-conceived ideas when they see your brand. It provides you with a blank canvas to paint how you want your customers to feel and react when they see your brand. Do you want them to feel happy, joyful, serious, angry or cheerful? And once your customers have associated your brand with a feeling, your customers will forever be loyal to your product. They might even start using your product’s name as a verb like Google or Twitter (“let’s google how I can tweet about this!”).

However, the biggest drawback with this is time and money. It takes a long time and a lot of work to associate a new word to an image. Time and money are commodities that new, bootstrapped startups don’t have. That’s why almost all new startups prefer combining two or more words.

2) Combine two words or more words

Examples: Facebook, Dropbox, Groupon, LinkedIn

If you can’t think of a new word, just combine a few words together to create your product name. The greatest advantage about this is that you don’t have to wait a long time and spend a ton of money to associate your brand with an idea. You can even tell people what your startup does using the combined words. LinkedIn “links” you “in” with other professionals to build a professional network. “Groupon” gets a “group” of individuals to get a “coupon.” Dropbox is a folder or a “box” in your computer that you can “drop” files, which are synced to Dropbox’s cloud storage.

For these reasons, Edmund and I chose to combine several words to name our startup. Our product was a tool for managing multiple WordPress sites. We brainstormed and listed a few possibilities: zenpress, mangopress (we both like mangoes :) ), zenup, wordup, crosspress, rootpress and chilipress. I really liked Zenpress because I wanted to associate zen-like peacefulness to our brand. We finally ended up choosing the name Pressistant, your personal “assistant” to managing multiple Wordpress sites. If you haven’t already figured it out, we merged the words “Wordpress” and “assistant” to make up the name Pressistant. I think it sounds fun, playful and inviting.

I’m not going to lie and say that it was my idea to use Pressistant. Actually, neither Edmund nor me thought of that. We used www.nameboy.com to find that name. You can enter two keywords and the website will find different names based on your keyword. Not only that, it also finds out for you if the domain is available. Check it out. It’s a neat tool.

Next Steps

But, finding the right name is only half of the battle. The hardest part is finding a corresponding domain name that already hasn’t been taken. People have made tons of money finding available domains, parking the domain and then selling it to people who want that domain in the future (more on that on another post). This is the reason why we couldn’t use Zenpress; the domain Zenpress.com was already taken.

So once you’ve found your startup’s name, buy the domain right away. It’s only $10 a year – might as well pay that than buying it from a current owner. I tried to get the domain solidum.com for this blog from someone and I was quoted for $5,000! I repeat once again, once you’ve found your name and the domain is available, buy the domain right away. In fact, I’ve already bought the domain for my next startup after Pressistant becomes successful :) .

Filed Under: Startup

Happily Ever After: Finding Your Business Partner Part II

by Ramli 6 Comments

And they lived happily ever after. In my first post in this two-part series, I talked about why it’s good to find a partner for your startup. But, you need to choose wisely because a potential business partner can turn out to be your startup’s Prince Charming or Cruella De Vil. To that end, how do you know that you’ve found the Prince Charming to your fairytale startup?

Let me share with you my description of a perfect business partner. Keep in mind though that, like finding the perfect wife or husband, the perfect business partner for each person will be different.

1) Common Interests

In the next year or so, as you move from the problem/solution fit to product/market fit in the lean startup stages, you will be spending hours and hours with your business partner in a small, cramped and dank room. The stench of last night’s pizza dinner mixed with body odour fills the air. You haven’t showered for the last week because you were too busy with coding the beta version of your product, reviewing results from your problem interviews or looking for new customer channels.

Ok, maybe I’m exaggerating a bit. But, it’s true that in the first year or so of your startup, you will be spending a lot of time with your business partner. The line between work and play blurs. Work-life balance? Psht, if you care about that, then you shouldn’t have started a startup in the first place! You work hard, but you also gotta play hard. That’s where it’s good to have a common ground or interest with your business partner. If you’re going to be with the person a lot, you might as well like the person.

With Edmund, my current business partner, we’re both around the same age. We like fast cars. We’re both youth pastors at local churches. We have similar taste in music and movies. So, when we’re hanging out, we don’t always have to talk about business. Because all work and no play makes Jack a dull boy.

2) Same work ethics

Don’t you hate it when someone nags you non-stop or micro-manages you? I don’t like being someone I hate. But it’s tough when the person you’re working with is lazy, undependable, unmotivated and unpredictable. In this case, I feel compelled to hold their hand so that they can finish their job. I don’t want to work with this kind of people. If I had the power, I’d fire them on the spot. I call these people type loser individuals.

The people I do want to work with are, what Daniel Pink described in his book Drive: The Surprising Truth About What Motivates Us, type I individuals. These individuals are self-motivated and autonomous. They are fueled more by intrinsic desires (completing a puzzle for the sake of completing a puzzle) instead of extrinsic desires (money, sex, etc.). They pursue mastery in their craft or skill at all cost. Wouldn’t you rather have a type I instead of a type loser business partner? But, here’s the catch: type I individuals are attracted to other type I individuals. If you’re looking for a type I business partner, make sure you are one yourself.

In my case, I see Edmund as a type I individual. He is currently working for a company based outside of Canada as an Internet marketing contractor. Since his boss is not even physically in Canada, he gets the job done with very little to no supervision. Edmund has also self-taught himself about web development and Internet marketing.

3) Little to no overlap in skills

Kevin O’Leary, one of the dragons in the Canadian version of Dragon’s Den and the co-host of the TV show Shark Tank, wrote in his book Cold Hard Truth that if you’re looking for a business partner, “make sure you find someone whose strengths are precisely your weaknesses. Have very little overlap.” O’Leary described how he grew his startup The Learning Company (TLC) from his basement to a billion dollar company with his partner Michael Perik and Scott Murray. O’Leary was in charge of sales and marketing, Murray was in charge of finances and Perik was in charge of operations. O’leary observed that, “among the three of us, there were simply no gaps in the armor… we had it all covered.”

That’s what I found in Edmund. He’s a very strong web developer. The product we’re building is related to his current line of work. He’s considered a guru in his field of work. As for me, I’ve been reading and researching about the lean startup. I’ve had a handful of false starts and failed ideas. But I have the experience and the connection with the startup community. Together, I believe that we’re a good team.

This is the most important quality you need to look for in a business partner. Even if you find a type I individual who you have a common ground with, but this person’s strengths and weaknesses are exactly the same as yours, then don’t chose this person as your business partner because you’ll be setting yourself up for failure. You need all your bases covered in a startup.

Conclusion

As you can see, I used these 3 qualities to confirm that Edmund is a good partner for me. I’m sure there are other suggestions out there. Check out the ones I found below. But as always, get out of your house and actually start looking for one.

Other resources:

  • BC Business School
  • Quick Sprout Blog
  • Entrepreneur.com blog
Filed Under: Business, Startup

Happily Ever After: Finding Your Business Partner Part I

by Ramli 1 Comment

And they lived happily ever after. Most fairy tale romance usually ends with those words. Everyone is out looking for the “one.” There are a gazillion books about finding the right love partner. But there are only a handful of books on finding the right business partner.

In my opinion, finding the right business partner for your startup is as important as finding the right love partner. In both cases, choosing the wrong partner can cost you millions of dollars. You would also have to spend a considerable amount of time with this person, whether it’s in the boardroom or the bedroom, or for some, both (but I would really advice against mixing business and pleasure). So, you really have to think about who your love or business partner will be.

But, why even go through the hassle of finding a business partner? Some of you would ask, “Why can’t I do my startup on my own? It’s my idea anyway.” I’m not going to tell you that you need a partner. But, I have the following reasons why you might want to consider one.

1. Two heads are better than one

There’s a saying that two heads are better than one. In most cases, the same is true for startups: two co-founders are better than one. You have two heads to find more creative solutions to complex problems. You have two pairs of eyes to foresee roadblocks before they come and to also observe and learn from customers. You have two pairs of hands to split the workload, especially if you can only work on your startup after-office hours or part time. But, of course, all of these benefits depend on you having the right business partner. I’ll talk more about that on the next post.

2. Everyone sucks at something

I have yet to find a person who is good at everything involved in a startup – marketing, sales, finance, technology, contacts and business-savvy. On top of all of that, this person would also have to be self-motivated, always positive, determined and unwavering. I’m not going to say this person doesn’t exist. With over 6 billion people in the world, chances are there are people like this out there. But for us normal folks, we’re only good at a few things and suck at others. That’s where the business partner comes in. Where you suck, he or she is a rockstar at and vice versa. Most people fall in this category. Look at some of the biggest companies out there such as Apple, Google, Facebook and Microsoft; they had two ore more co-founders.

Conclusion

If you still think that you don’t need a partner, then kudos to you. I admire you. I know I can never do it by myself.

But for the others like me, check out my next post to find out what qualities you need to look for in a business partner and why I chose Edmund as mine.

Filed Under: Business, Startup

About Me

I believe the only way to do great work is to love what you do. That's why I use my time to work on problems I love that have the potential to make a dent in the universe. To bring that vision to life, I take on different roles that make me like a swiss army knife for startups - customer developer, coder, hacker, hustler, digital strategist, marketer, leader. More

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